We like to keep things simple so we have written clear terms to make sure that you always know where you stand.
It also means your working relationship with your coach is always clear allowing you to focus completely on you and achieving your objectives. All clients agree to these terms when starting coaching with any theMakings coach.
We work with professionally qualified coaches who have a great track record, excellent training and are committed to supporting you to get the results you want. However, a great coach is only as good as the effort and commitment the client invests in the process. The results you achieve depend on you, your engagement, openness, effort and time investment in the process. Each client we work with is different and so are the results achieved. It would be irresponsible of us to offer you guarantees.
For context, while we don’t offer guarantees, we do consistently help our clients achieve tangible results Please see our google reviews here.
If you are not satisfied with your coaching experience after your first 30 days, speak to us and if you need to be re-matched with a suitable coach we can arrange that. If you feel coaching isn’t for you, we can then stop your instalment plan or refund you for the remainder of your programme.
If you are on an instalment plan, the cost of the 30 day trial will be calculated based on how many sessions you’ve had. If your first instalment was greater than the cost of the sessions you have had the difference will be deducted from your first instalment. If the cost of the sessions you have had is greater than the instalment balance we will require the difference to be paid before we can cancel the next instalment.
You will be charged the sessions you’ve used in the first 30 days or any you’ve cancelled within 24 hours of the agreed time of your next appointment and we will refund you the remainder.
For individuals – we take online payments for all major credit cards via the payment processor Stripe (a 1.9% Admin fee applies).
For companies – we take payment by bank transfer and ask for payment upfront, unless it’s for long term team projects or is agreed otherwise.
We ask for a fully refundable deposit prior to your chemistry call with your coach. This allows you to book your first session during your chemistry call and get started with your first session straight away.
We operate instalment plans through our secure payment system, Stripe. Minimum payment is £300 per month. It works as a monthly direct debit from your bank account and over the duration of your coaching programme. Stripe handles the payments, we do not hold nor see your account details.
If you wish to work with us intensively, over a shorter period, we can spread the cost over the same duration. Instalment Plan payments and frequency do not necessarily reflect the number of sessions or frequency of your sessions. The instalment option is designed to spread the cost over a period of time to make it accessible and manageable for some of our clients.
Any changes in the frequency of your coaching, will not affect the instalment amount and frequency agreed at the outset of your coaching programme. In exceptional situations, we can discuss reworking the plan if required.
Session cancellation / postponement
You may cancel or change your coaching session up to 24 hours prior to the session start time. Cancelling or postponing within 24 hours of your next session will result in you losing the cost and benefits of that session.
It is your responsibility to confirm agreed sessions and to be on time for each session. Please contact your coach if you will be late. The number of minutes you are late is deducted from the time you have for the session. The session end time will remain the same.
For best results, we recommend you see your coach weekly to twice monthly, especially at the start of your coaching programme because finding and maintaining momentum is important to the success of your coaching.
The number of sessions and length of each session can be agreed between you and your coach.
Come prepared for your sessions
Come prepared to write notes or record your session on zoom or with a voice recorder if that works better for you. It is your responsibility to keep a record of your coaching programme including any actions you commit to during sessions. Be ready to discuss actions from previous sessions with your coach.
theMakings coaches will send exercises and tools by email throughout the programme in addition to this, when appropriate.
No personal information that is provided to us will be shared with any third party and with minimal team members internally. We send emails to tell you about relevant events you have shown interest in. You reserve the right to unsubscribe at any time in any email sent. All information provided will only be used to contact you on occasion and possibly send you discounts/offers and useful articles related to your query with us.
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